Booking Terms & Conditions

Booking Terms & Conditions

Terms and Conditions of Sale for Land-Only Reservations

By booking with AMR DIRECT, LLC (“AMResorts”) and/or using AMResorts’ on-line booking sites, you agree to the terms and conditions defined in this Fair Trade Contract and you also agree to the payment, cancellation and modification policies detailed in your reservation summary. This contract is governed by and subject to Pennsylvania State Law. All transactions whether payments, penalties or refunds, are transacted in US Dollars at the rate current at the time of the transaction. We are not responsible and will make no adjustment for exchange rate differences due to currency fluctuations. This agreement applies to the sale of Land-Only (hotel only) reservations – it does not apply to package reservations including airfare combined with hotel.

Travel Documents & Entry Requirements

I understand that if traveling internationally, I must have a valid passport (valid for up to six months at time of arrival to your travel destination) and depending upon my destination and the origin of my passport, I may also need to obtain a visa. Any cancelations due to lack of correct travel documentation will incur penalties as per AMResorts’ policy at time of booking.
All passengers are responsible for providing the proper travel documents and entry requirements needed to travel to all the destinations in their itinerary. http://travel.state.gov/passport/ AMResorts is not responsible for any passenger who is unable to travel as a result of their failure to have the required travel documents or is denied entry into any country or re-entry back into the U.S. or another country.

Certain countries have specific rules and policies concerning entry of travelers with criminal records. Anyone with even a minor criminal past may be denied entry into any foreign country or even entry back into the United States if you are not a U.S. Citizen. If you have a criminal record, it is important to check with the United States Embassy and the embassy or consulate of the country you wish to visit to ensure you can travel as planned.

Pricing and Availability

Prices and inventory are subject to change based on availability and may change at any time prior to receipt of your booking confirmation. Changes to your reservation’s dates, duration, or occupancy may increase your final price and your remaining balance will be recalculated. Some promotional prices and special offers may have special booking, payment and cancellation conditions. Prices include all hotel taxes and service fees. Government entry and exit fees may apply, depending on your destination. All air travel is subject to the terms and conditions of the operating airline. AMResorts is not responsible for flight surcharges, baggage fees, or lost or stolen items. Prices shown are in USD. Payments made in destination (at the hotel) may be converted to local currency and may be subject to exchange rate fluctuations and the final amount in USD may differ.

Please note: AMResorts reserves the right to re-invoice you in case of an error made in computing your price. If the revised price we offer is unacceptable, you will have the option of cancellation without penalty (all monies paid will be refunded). All prices and features described herein (as well as in AMResorts’ print advertisements and website) are subject to change without notice. Some hotel room photographs do not depict the standard room category. Special requests such as adjoining rooms, specific rooms or room locations cannot be guaranteed.

Best Price Guarantee

AMResorts offers a Best Price Guarantee against qualified competitors. When booking a new reservation, if you find a lower price on a qualified US based competitor website on the exact same vacation that you are booking (same dates, duration of stay, hotel, occupancy, room category, etc.), we will match the lower price and give you an additional $25 discount at the time of booking. Our Best Price Guarantee offer is subject to verification with a reservation agent at the time of booking and additional restrictions may apply.

Payments

Advance payment (deposit), balance payment and payment due dates are subject to the Payment Method outlined in your reservation summary. Payments will appear on your bank statement as “AMR DIRECT LLC”. If your card payment is declined, the transaction amount may be held by your bank for several days until the pending transaction is removed, AMResorts is not responsible for overdraft fees associated with such holds. “Deal of the Day” reservations require full payment at time of booking and are nonrefundable. Payments made in destination may be converted to local currency and may be subject to exchange rate fluctuations.

AAA & Military Discounts

A special discount of 10% will apply to Best Available Rate at the time of booking. Each US Military Personnel and AAA Member can receive one discounted room. Additional rooms may not be reserved with the discount.

A valid military ID or membership card must be presented at the time of check-in to guarantee the discount. If a card is not presented, guests will be responsible for the non-discounted rate. Discounted rates are subject to availability and holiday restrictions may apply. Valid on hotel-only reservations, discounts do not apply to packages combined with airfare. Discounts do not apply to reservations made through 3rd party suppliers, tour operators or travel agents. Discounts are not combinable with Best Price Guarantee, UVC Price Match Guarantee, reduced Group Rates, Travel and Master Agent Rates, or other discounts and coupons. The discounts may be removed at any time and may be limited by room category.

Modifications and Cancellation

Modifications and cancellations are subject to the policies and penalties outlined in your reservation summary. Most modifications and cancellations may be made online or over the phone until one day prior to check-in and are subject to the penalties listed in the modifications and cancellations polices outlined in your reservation summary. Changes to your reservation’s dates, duration, or occupancy may increase your final price and your remaining balance will be recalculated plus any applicable penalties. Some modifications that are made within 14 days of arrival will be require to make full payment at check-in and any money previously paid online will be refunded. Payments made in destination may be converted to local currency and may be subject to exchange rate fluctuations. Cancellations may not be made on or after the day of arrival and will be considered a no show and subject to penalties up to the full amount of your reservation. AMResorts reserve the right to charge penalty amounts to your credit card or to withhold them from your refund. “Deal of the Day” reservations are fully nonrefundable; changes and cancellations are not permitted.

In the unlikely event that a major change involving your accommodations becomes necessary (due to renovations, overbooking, or resort closure), we will notify you as soon as possible. If you find the revised arrangements we offer are unacceptable, you will have the option of cancellation without penalty (all monies paid will be refunded). AMResorts is not responsible for any scheduled airline changes, cancellations, additional fees or non-refundable tickets.

Refunds

Any refunds due to you, less applicable penalties, will be made as soon as possible and no later than 30 days after your cancellation is confirmed. Please note, however, that no refunds will be made for any services provided in the itinerary that you do not use. AMResorts reserve the right to withhold cancellation or modification penalties from your refund. If your original card cannot be refunded, this may delay you receiving your refund and AMResorts will issue your refund, less any penalties by means of wire transfer directly to your bank. No refunds will be issued for Deal of the Day reservations.

Handicapped Facilities

Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and country to country and are not within the control of AMResorts. Additionally, AMResorts cannot guarantee the availability of wheelchairs at any airport or resort.

AMRewards Points

Complimentary nights redeemed with AMRewards Points are subject to the policies and penalties outlined in your reservation summary and to the terms and conditions of the AMRewards Loyalty Program. Please refer to the FAQs section of the agent’s portal for more information. AMRewards Points cannot not be refunded for unused services or issued to remedy a dispute.

Our responsibility to you

AMResorts has made arrangements with independent suppliers to provide you with the services you purchase. We have taken all reasonable steps to ensure that proper arrangements have been made for your package. However, we do not accept any liability for the actions or omissions of these independent suppliers, over whom we have no direct control. If you find you have any dispute with such persons, AMResorts will provide you with as much reasonable help as we can in resolving this.

Please understand that such factors as weather, government actions, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions are outside the control of AMResorts. We are not responsible for losses or damages arising from physical or emotional injury, property or other economic damage caused by such factors beyond our control.

Dispute Resolution

This Fair Trade Contract shall be governed by the laws of the Commonwealth of Pennsylvania. If you find you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible to assist you in resolving the dispute. AMResorts does not control and cannot be held responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents, your failure to follow travel instructions, or for denied entry at destination or re-entry into the U.S.

Should a dispute or controversy arise concerning the terms and conditions of this Fair Trade Contract or involving a loss, injury or damage during or relating to your trip, the parties’ remedies shall be limited to dispute resolution through binding arbitration in Delaware County, Pennsylvania and shall be governed by the Uniform Arbitration Act of Pennsylvania. Each party shall appoint an arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the arbitration panel shall be final and binding on the parties. Each party shall be responsible for their own costs with the costs of the neutral arbitrator to be divided evenly between the parties. If any term or provision of this Fair Trade Contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.

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