ENHANCED CLEANING AND OPERATIONAL PROTOCOLS
Dear Valued Guests,
Our resort enjoys a longstanding and well-deserved reputation for meeting and exceeding industry health and safety standards.
On an ongoing basis, you can Book With Confidence, and your clients can Stay With Confidence, knowing we have implemented a wide variety of enhanced health and safety protocols; and we are using state of the art cleaning and disinfection equipment and products throughout the resort.
St. Lucia Entry Requirements
In preparation for your upcoming visit to Antigua, please CAREFULLY review the below Entry Requirements for St. Lucia.
As you know, the Covid-19 situation is ever-changing, so we recommend that you please check for Entry Requirement changes and updates frequently at: https://www.stlucia.org/en/covid-19/
Please keep in mind the following important highlights:
- All travelers must have a valid passport. If you are not a U.S., U.K., or Canadian citizen, please check with your country’s consulate for Visa requirements. U.S., U.K., and Canadian visitors do not need a Visa to travel to Antigua & Barbuda.
- All travelers must have a negative Covid-19 PCR test taken within 5 days prior to your flight to St. Lucia. Please make sure you are tested a full 5 days prior to your flight to help ensure you get your test results before your departure date. You must bring proof of your negative test (ie, your official test results) with you to the airport.
- All travelers must have a facemask to wear on the plane, and in the St. Lucia airport. Please also bring extra masks to wear while in certain public areas at the resort.
- Upon arrival in St. Lucia, all arriving passengers will be monitored for symptoms of Covid-19. You may be asked to participate in a rapid Covid-19 test administered by airport medical personnel if you are displaying potential Covid-19 symptoms.
- Ground transportation to the resort in the form of governmentally inspected and authorized sanitized taxis will be available as you exit Customs at the St. Lucia airport. Simply let the taxi dispatcher know you need transportation to the resort, and you will be on your way.
- During your stay at the resort, you will notice a wide array of enhanced health and safety protocols. Seating has been spaced out in restaurants and bars to provide proper social distancing. Guest accommodations will be fully cleaned then sanitized using state-of-the-art equipment including Victory electrostatic sprayers. Likewise, all common areas and facilities will be continuously cleaned and disinfected by the resort’s dedicated Clean Team. Face coverings are required while strolling the resort grounds and in certain common areas. Face coverings are not required while on the beach, or swimming in the pool or sea. In other words, you are going to have an amazing Caribbean vacation that is designed to help keep you safe and comfortable throughout your stay.
- Once you arrive at the resort, you will be required—pursuant to local government regulations—to remain on the resort property for the duration of your stay, with the exception of local tours and excursions arranged through the resort’s tour desk.
Enhanced Health & Safety Protocols for Your Peace of Mind
Health Inspections. The resort will be inspected by the local Ministry of Health to ensure the resort meets or exceeds local health and safety requirements and protocols. Follow-up inspections to ensure compliance will be ongoing.
State of the Art Sanitation and Disinfection. The resort is using Victory Electrostatic Sprayers and Bioesque disinfectant, the gold standards to provide safe, hospital-grade disinfection. This is in addition to our thorough cleaning of guest accommodations and public areas throughout the resort.
No Shared Ventilation Systems or Air-Conditioning. All guest accommodations are in low-rise buildings with NO shared air-conditioning or ventilation ducts or systems. Each guest room has its own completely free-standing air-conditioning unit.
Open-Air Hallways and Corridors. Guest rooms are accessed via open-air entryways and walkways.
Private Balconies & Patios. Most accommodations include a private balcony or patio. Perfect for enjoying the beauty of the Caribbean while maintaining comfort and social distancing.
Expansive Pool & Beach Areas. Enjoy our spacious swimming pools and deck areas, along with our expansive beach area, which allows full enjoyment while practicing social distancing.
Kids’ Club Closed. To best look after your family members and ours, the resort’s Kids’ Club will remain CLOSED until the Covid-19 pandemic is resolved. Children may enjoy the resort, its beaches, pools, and activities with the family members. We feel this is the best and safest way to look after the health and safety of our younger guests.
Resort Management & Staff
All resort management and staff must attend multiple classes for enhanced health and safety training.
All staff members will have their temperatures checked before and after each shift.
Staff members exhibiting any potential symptoms will be required to stay home and be tested.
Staff members will wear facemasks, gloves, and practice social distancing.
Please know that physicians and emergency medical personnel are available and on-call for each resort. Should the need for medical assistance arise, guests need only contact the resort’s front desk, and a physician or appropriate emergency medical personnel will respond directly to the resort. Any medical bills remain the guest’s responsibility.
Contactless Check-In & Check-Out
On arrival, guests will be shown directly to their accommodations where they can relax and complete a guest registration card at their leisure. Guests will be assigned a time window to return to the front desk later in the evening to drop off their registration card, and swipe their credit card for a $350 pre-authorization to cover any incidental purchases charged to your room during your stay with us. This pre-authorization will be released at check-out, less any room charges.
At check-out, guests will simply be invited to leave their room keys in their room, and depart the resort. Any incidentals or room charges will be charged to their credit card accordingly. This will help eliminate lines and crowds in the resort lobbies.
Enhanced State of the Art Cleaning & Disinfection
Accommodations. Prior to arrival, all guest rooms will be thoroughly cleaned and sanitized using state of the art equipment. Once cleaned, guest rooms will be professionally disinfected using Victory Electrostatic Sprayers with Bioesque disinfecting solution. This is the current gold standard in safe and comprehensive disinfection, and is the same procedure used by many hospitals, airlines, and high-tech facilities. Once a guest room is cleaned and sanitized, a sticker will placed on the door advising the guest that no one has been inside the room since it was fully cleaned and sanitized.
Dining and Bars. Kitchens, store rooms, dining venues and bars will also be thoroughly cleaned, followed by full electrostatic disinfection before and after each meal service (or in the case of bars, before and after each opening period). Ongoing cleaning and disinfection of common touch points will continue while dining venues and bars are open. Hand sanitizing stations will be prominently placed at the entrance of all dining venues and bars.
Common Areas, Facilities and Amenities. We have established a “Clean Team,” responsible for continuously cleaning and disinfecting common areas and common touch points throughout the resort. This includes lobbies, gift shops, spas and salons, fitness centers, water sports booths and equipment, sun loungers, seating areas, and similar common areas around the resort.
Social Distancing & Operating Protocols
Safety Signage. Signage will be placed throughout the resort, reminding guests to continuously take precautions to help prevent the spread of Covid-19. Signage will include, but is not limited to: wash and sanitize hands; maintain social distancing; wear facemasks where appropriate; one-way directional signage for foot traffic in certain areas; limitations on the number of guests allowed in certain venues at any one time (gift shops, fitness centers, and similar indoor areas); and such other signs and notices as may be necessary or prudent from time to time.
Dining. All of our dining venues are open-air (with the limited exception of Le Jardin Restaurant, which is well-ventilated). Seating will be spaced to allow for proper social distancing. Buffets will be modified so foot traffic moves in one direction, and food will be served by dining room staff members. À la carte dining options will be expanded. Paper menus, or menus with plastic covers that can be sanitized after each use will be used. All service team members will wear facemasks, along with gloves where appropriate.
Bars. Seating will be spaced out to allow for proper social distancing. Social distancing floor stickers and signage will be in place to ensure proper social distancing.
Pools. Sun lounger and other seating around pool decks will be spaced out to allow for proper social distancing. Bathing loads will be reduced to promote social distancing in swimming pools. Certain group activities, like water aerobics, may be eliminated.
Fitness Centers. The number of people allowed in fitness centers at any one time will be reduced to allow for proper social distancing. Where appropriate, reservations for fitness center usage will be implemented to best ensure that all guests have an opportunity to use the resorts’ fitness centers.
Water Sports. Water sports equipment will be cleaned and sanitized on an ongoing basis throughout the day. While not in use, equipment will be adequately spaced out to allow guests to approach and take equipment, while maintaining social distancing. While in use, guests will be instructed to maintain proper social distancing at all times. Equipment will be cleaned after each use.
Please note that, for health and safety reasons, shared dive masks and snorkels will no longer be available from the resorts’ water sports booths. Guests wishing to snorkel should bring their own masks and snorkels. Masks and snorkels will also be made available for purchase in the resorts’ gift shops.
Fitness Activities. Fitness activities including yoga, aerobics, and dance classes will continue—but in a manner that allows for proper social distancing. Any equipment used will be cleaned and sanitized after each use.
Spa and Salon. The resort’s Spa and Salon will remain open, but with the number of guests being limited to allow for proper social distancing. Spa and Salon staff will wear facemasks, and guests may choose to wear facemasks for added safety. Spa and salon rooms and equipment will be fully cleaned and sanitized after each treatment.
Tours and Excursions. Certain tours and excursions that allow for proper social distancing may continue to be available. Local tour and excursion providers must undergo a governmental inspection and become “certified” to provide their tours and excursions in a safe and healthful manner. Due to the fluid nature of the Covid-19 situation, we cannot guarantee the availability of any particular off-site tour or excursion. However, we do expect that a number of the more popular tours and excursions will be available, as circumstances permit.
Outdoor Sports and Activities. Open-air facilities, such as tennis, volleyball and similar outdoor activities will remain open—but with social distancing being strictly enforced. Any equipment used will be sanitized after each use.
Gift Shops and Retail. Gift Shops, Jewelry Shops and similar retail outlets at the resorts will remain open, but with a limited numbers of shoppers at any one time to allow for proper social distancing. Continuous cleaning and disinfection of high touch surfaces will continue throughout the day.
In general, guests should be aware of the following governmentally-required protocols: Guests are currently required to wear a facemask while walking around the resort and its common areas; but not while seated and eating or drinking in bars and restaurants, and not while in the swimming pools, participating in water sports, or swimming at the beach. For added safety, Social distancing is required around the resort including the beach areas. In the morning guests are required to have their temperatures at breakfast and dinner daily by the resort’s nurse using a non-touch thermometer. Please remember that all guests age 16 and older must provide proof of Covid-19 vaccination at check-in. Day passes and conferences for local residents are currently not permitted, and local residents are not allowed to enter the resort property to visit a resort guest.
This page is intended to provide a broad overview of the new and continuing protocols at the resort. This will help ensure an enjoyable, safe and healthy atmosphere for all guests and team members. There is, of course, much more going on behind the scenes to provide guests with wonderful vacation experiences—and the confidence of knowing we take the health and safety of our guests, visitors and team members very seriously.
While the risk of Covid-19 exposure can never be reduced to zero in a travel and tourism setting, we are making the necessary investments in training, equipment, and products to help ensure the best possible Caribbean holidays for our mutual clients.
We remain very grateful for your ongoing trust and support. Please know that we highly value our excellent and longstanding relationships with you, our loyal guests.
This notice is subject to further revisions as the situation may dictate going forward.